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Crisis or disasters can strike at any time. They are most devastating when sudden, but slower events can be cumulative and just as damaging. When crisis happen, there needs to be a practiced plan that ensures a positive, focused and effective response. During a crisis there tends to be confusion, uncertainty and even fear. A crisis management plan generates order out of chaos.
A state of crisis forces management and employees to be at their best in their most difficult hour, requiring that decisions and operations be well-balanced. Crisis management consists of skills and techniques required to assess, understand, and cope with any serious situation, especially from the moment it first occurs to the point that recovery procedures start. It is at such a critical juncture that spiral2grow of New York assists companies in crisis management at all levels.
Crisis leads to major disturbances at the working environment and creates challenges among employees at all levels. During this difficult and uncertain time, it is important for employees, particularly leadership and top management to face threats with courage, determination and optimism.
The following are few tips to overcome organizational crisis:
Gather correct and relevant information. The first thing one need to do to solve a problem is to seek the true reality. As such, seeing the reality from multiple angles and collecting the facts is a key step to understand the situation. Only when you know where you are, you can define where you want to go. Can you really know where to go, if you don’t know where you are?
Identify the problem. Once you collected the data, identify the core problem, which is clearly different than the symptoms.
Adopt solution-focused approach. Bring the necessary expertise to define solution and effective strategy to bring about the necessary change.
Communicate effectively. Information must flow across all departments in an effective way with transparency and respect to all involved in the process. A healthy and open dialogue is important to make employees feel comfortable and integral part of the change process. Addressing employees’ concerns and attending to their feedbacks and suggestions with open mind creates a collaborative approach with shared responsibility.
Be calm, collected and patient. It is important not to panic and act impulsively without a crisis plan. Yet, understand that time is critical and decision need to made sooner than later and that decisions and course of action must be made to overcome the crisis.
Reevaluate your plan and performance. Have an ongoing evaluation and progress report, while be flexible to change your plan when is needed.
Create a crisis plan. A key to any success is planning. Crisis management plan helps all employees involved to stay focused and be clear about goals and objective as well as roles and responsibilities. The plan, which must be realistic, reduces instability and uncertainty among employees and help them concentrate on their job.